Frequently Asked Questions

We accept all major credit cards (Visa, Mastercard, American Express), Apple Pay, Google Pay, and PayPal for international orders. For orders within Turkey, we also accept local bank cards with installment options through iyzico.

You can modify or cancel your order within 2 hours of placing it by contacting us. After that, the order may already be in preparation.

Yes! Select the gift wrapping option at checkout. Each gift is wrapped in our signature tissue paper with a handwritten card. Complimentary on orders over $100.

Yes, we ship to over 100 countries worldwide. Standard shipping takes 10-20 business days, and express shipping takes 3-7 business days.

We offer free standard shipping on orders over $150 ($200 for Australia/Asia). Express shipping rates are calculated at checkout.

International orders may be subject to import duties and taxes determined by your country customs authority. These charges are the buyer responsibility.

Yes, every item is handcrafted by skilled artisans in Turkey. Slight variations in color, pattern, and size are normal and part of each piece unique character.

Yes, our ceramic bowls, plates, and cups are made with lead-free, food-safe glazes. They are dishwasher safe (top rack) and microwave safe.

We welcome custom orders for special occasions, corporate gifts, or interior design projects. Please contact us with your requirements.

We accept returns within 30 days of delivery for items in original, unused condition. If your item arrives damaged, contact us within 48 hours with photos.

Hand washing is recommended to preserve hand-painted designs. Avoid sudden temperature changes. Most items are dishwasher safe.